1. Make it your top priority to provide an incredible experience to all your guests that stay in your holiday rental.
2. Set guest expectations before they arrive at the villa or apartment to rent by making sure all information is up-to-date and clear on your website listing.
3. Check that your photos on various websites accurately display the experience you offer
4. Do everything you can to be welcoming, responsive, and fulfill and exceed expectations for every customer, right from the very first point of contact
5. Make sure your guests to have a quick and hassle-free booking experience online or on mobile
6. Be the local authority on your company's niche to give your guests a memorable experience they couldn't get elsewhere
7. Provide photo opportunities during your tours and activities and encourage guests to post these.
8. Respond to your reviews to show prospective customers that you value feedback and want to provide the best experience possible
9. Act on feedback from reviews as soon as possible, especially if it's a recurring issue, to continually improve your customer experience
10. Make sure every review is an authentic opinion of a guest; do not ask friends or employees to write reviews for you
Tags: holiday rentals, apartment to rent Lagos, villa to rent Albufeira,
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